Company information

Life Care Consultants Limited (‘LifeCare’) is a Registered Limited Liability Company in New Zealand. The company postal address is PO Box 9301, Hamilton, Waikato, New Zealand and the Head Office physical address is 20 Rockridge Avenue, Penrose, New Zealand.

Phone 0800 493 559 and email info@lifecare.co.nz

Cancellation policy

Appointments for clinic visits and public first aid courses can be cancelled with a full refund if completed at least 48 working hours before the scheduled start time.

On-site service cancellations or rescheduling made within 10 working days or less of the scheduled date will result in the full-service cost being charged.

Rescheduling a public first aid course or clinic appointment outside of 24 working hours of the scheduled date will not incur any additional fees.

To cancel, please reach out to us via email at info@lifecare.co.nz

Refund policy

Refunds will be automatically issued to the original payment method for cancellations made within the cancellation policy’s specified timeframes.

If you have paid by direct credit please complete the refund request form and send it to accounts@lifecare.co.nz.

Download the Refund Request Form Here.

Refunds will be processed within 7-10 business days.

On-site bookings

LifeCare provides services on our clients’ premises. It is our client’s responsibility to ensure all reasonable steps have been taken to ensure the site is both healthy and safe for Life Care’s staff members.

Specific requirements for both Health & Safety need to be discussed and agreed to prior to LifeCare’s staff member arriving on site. This may include but is not limited to: induction requirements, PPE, on-site hazards, etc.

Online bookings

LifeCare gives customers convenient, easy and secure bookings online.

Products and services displayed on this site can be purchased using our secure online credit card facility or by direct credit to our bank account.

Bookings will only be accepted upon receiving payment. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction.

Order confirmation and invoices are automatically delivered via email and records of previous transactions are available from the website once securely logged in as a customer.

Payment terms

Standard payment terms are:

Payment prior to service delivery by either credit card or direct credit into LifeCare’s bank account for all except our authorised account holders.

For our authorised account holder’s, payment terms are: 20th of the month following the date of invoice. Interest may be added for overdue accounts.

Service warranty

If for any reason you are not completely satisfied please contact LifeCare to discuss options for an effective outcome.

Disclaimer

The information provided on this site is provided without any warranty or guarantee of any kind. All care is taken to ensure that the information provided is accurate and reliable, however, LifeCare will not be liable for any loss or damages arising from the use of information provided on this site.

The contents of the site contain links to third-party websites that are not controlled by LifeCare. The links are provided to inform site users, however, LifeCare will not be responsible for the contents of those linked sites, or any loss or liability resulting from the use of information contained in those linked sites.

The contents of this site are the copyright of LifeCare. The content of the site is not to be copied or distributed for any purpose. The content of the site is not to be replicated in any publication (in any form) without the consent of LifeCare. The site contents may be printed for the users’ own personal use.

Please read our privacy policy

We take customer confidentiality and privacy seriously. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction. For more information see our Privacy Policy.